Refund Policy

Last updated: July 2026

Overview

Kyro Pro subscriptions are sold and billed by Paddle.com, our Merchant of Record. Paddle processes payments, handles tax where applicable, and manages subscription billing on our behalf.

Launch period

During our launch period, Kyro is free to use with 100 AI credits per month. No payment details are required and no charges apply. When paid plans launch, this policy will be updated and we will give notice before any billing begins.

Free plan

Kyro's Free plan costs nothing. No payment details are required to create an account or use core features within your monthly AI credit allowance.

Early Access pricing

Pro Early Access is promotional pricing at a discount from our planned standard rates. Your lock duration (12 months for monthly, 3 years for annual) is described in our Terms of Service. After a trial ends, your chosen Early Access plan renews automatically unless you cancel before the renewal date.

Pro benefits — including early access to new features — require an active subscription. Cancel during an active trial and you will not be charged for that billing period.

Pro subscriptions & trials

Pro may include a free trial as shown on our pricing page and at checkout.

You can cancel anytime from Settings → Plan → Manage billing (Paddle customer portal). Cancellation stops future charges; access continues until the end of the current paid period.

Refunds

Refund eligibility is handled by Paddle under their buyer terms and applicable consumer law. In general:

  • If you cancel during an active trial, you will not be charged for that billing period.
  • After a charge succeeds, refund requests are reviewed by Paddle. Contact us first and we will help route your request.
  • Where local law grants a cooling-off or mandatory refund right, that law applies.

How to request a refund

Email support@kyro.app with the email on your Kyro account and your Paddle receipt or transaction ID. We aim to respond within a few business days.

You can also manage or cancel your subscription directly in the Paddle billing portal linked from Kyro Settings.

Contact

Billing questions: support@kyro.app

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